FAQ

Where I can download RealDash?

For Android Google Play Store

For iOS App Store

For Windows Windows Store

What Android/iOS/Windows minimum required version?

Android 5 (API Level 21)

iOS 8.0

Windows 10 and 11

I have multiple Android devices, do I have to purchase full version for each device?

No. All purchases are tied into the Google user account that purchases were made with. You can use your Google account on multiple devices at the same time. Same principle applies to Apple and Microsoft stores.

I have purchased full version on Android, and now I wan't to use Windows version. Do I have to purchase full version again for Windows?

Yes, purchasing from Google and from Microsoft are separate purchases. Cross selling between platforms is strictly prohibited by the rules of each store. Giving free full version for a purchase from another store would get as banned from the stores. If you use RealDash on multiple platforms, consider My RealDash subscription which gives access to all platforms and premium content.

My Android device is listed as 'Incompatible', Why?

There is a way that you may be able to get more detailed information on why your device is listed as incompatible.

1. On a PC, open web browser and log-in into google with your google account.
2. Go to RealDash Google Play Store page
3. You should see green '!' with text "This app is compatible with some of your devices."
4. Click that, and see if your incompatible device is listed there.
5. There you find a small '+' sign to see more detailed information of why your device is listed as incompatible.

Why RealDash uses Internet connection?

1. Downloading Map tiles for map gauge
2. Downloading Speed limit information
3. Downloading Dashboards from the gallery
4. Checking and verifying the full version and premium dashboard purchases

Does RealDash work without Internet connection?

Basically yes. But any feature that requires Internet connection is not available. In addition RealDash must occasionally check the purchase and subscription status and you may need to enter online for that.

Why I don't see what music is playing when using Spotify on Android?

You need to give RealDash access to your notifications from Android settings.

On some versions of Spotify you must enable this feature from Spotify settings.

1. Open Spotify
2. Go to settings
3. Enable setting "Device Broadcast Status, Allow other apps on your device to see what you are listening to.

What OBD2 adapter do you recommend?

We don't have a specific recommendation. Try to avoid cheapest 'mini' adapters, since many of them just do not work. Well known brands in price range of $30-$100 work well and are very reliable.

Is it possible to add support for my favorite ECU?

In theory, any ECU that is capable of sending serial (USB, Bluetooth, WiFi) data can be made compatible with RealDash. Another option is to use CAN-Serial adapter. See supported adapters here Supported CAN Adapters

What racetracks are supported by RealDash lap timer? How can I add new racetrack?

Currently there is no track editor in RealDash. Each track is manually entered into the app by the developers. To request a new track, do the following.

• Open maps.google.com and find the racetrack you are interested of.
• Pinpoint the exact location of track finish line and write down the GPS location.
• If possible, note approximate heading in degrees when crossing the finish line (0 north, 90 east, 180 south, and so on).
• Send us the GPS coordinate and heading, and we will add the racetrack to next update of RealDash.

List of known racetracks that RealDash detects automatically, see RealDash Discussion Forum

Why I cannot connect to all ECUs with my iPhone / iPad?

Apple does not allow generic Bluetooth-serial adapters to connect to their products, hence only the ECUs that have known serial-WiFi adapter are listed as compatible with iOS. There is nothing we can do about this limitation unless Apple changes their policy, which is unlikely.

RealDash does not connect to my ECU. I know my adapter/connection works with other apps. What can I do?

You can help us troubleshoot the problem. Here are the steps to enable debug logging and to send the log file to us for analysis.

1. Go to Settings->Application->Debug Settings and enable debug logging feature.
2. Go back to dashboard, and let the adapter make connection attempts for a minute or so.
3. Let the adapter make connection attempts for a minute or so.
4. Go back to Debug Settings, check that your debug log size is at least 5kb. If it is less, go back to step 2.
5. Use 'Send to developers' button.

The debug log is uploaded to our server and we can investigate the reason of connection problems. You can now disable the debug logging.

Please send us an email when you have uploaded the debug log file. Since log files do not include any personal information, please note date and time of the log to help us find the correct log file.

How do I customize the OBD2 communication?

Customization of OBD communication is done by editing a xml file. We uploaded the xml file that RealDash uses by default into Dropbox.

In 'Channel description files' folder is a file 'realdash_obd2.xml', which is the RealDash default implementation file. Download it and modify to your needs. Default description file contains comments and some instructions for modifications.

Steps to take modifications into use:

• Modify the channel description xml file.
• Copy the file into your device.
• Use Connection Settings 'Custom channel description file' option to import your xml file.

How to get all indicator lights and other non-standard inputs to work?

1. Install an external GPIO box that can receive signals from sensors and indicators. GPIO box can then broadcast this information into your ECU, or directly to RealDash like SPLeinonen PDSX-1 and DashBox.
2. On modern CAN-bus vehicles, the custom PIDs of these can be sniffed from the car and then modify the OBD2 channel description file (see our FAQ) to read those custom PIDs from OBD2 port.

Please note, that at this point we do not have a list of custom PIDs for any vehicle, and really cannot help finding those.

Localhost connections on Windows version of RealDash.

Unfortunately, in their infinite wisdom, Microsoft has disabled local network connectivity from Micorsoft Store apps. This prevents the use cases when RealDash is running on same machine with data source, like games or WiFi/Network connections.

There is a workaround for this, but it is clumsy and has to be done everytime before RealDash is started.

1. Close RealDash and any data source app, like games.
2. Find a Command prompt icon, right click and select 'Run as an Administrator'.
3. In command prompt, type: CheckNetIsolation.exe LoopbackExempt -is -n=Napko.RealDash_tsn2xah6q27qw
4. Start your game and RealDash, command prompt must be left open while RealDash attempts to connect on data source on same computer.